Privacy Policy
How enquiry and website information is collected, stored and used.
Last updated: 18 September 2026
Fatima Dahabeya respects your privacy. This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit our website, contact us, make an enquiry, request or confirm a booking, or use one of our portals.
1. Who we are
Fatima Dahabeya is operated by Raheem for General Contracting, Supplies, and Floating Hotel Services LLC. This company is responsible for the personal information processed for the activities described in this policy.
Business and contact address:
2 Mina Palace
El Jadeed Street
Aswan, Egypt
Email: info@fatimadahabya.com
Reservations: reservation@fatimadahabya.com
Telephone/WhatsApp: +20 109 1240 945
In this policy, “Fatima,” “we,” “us” and “our” refer to Fatima Dahabeya and its operating company.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name and contact details;
- your nationality, country of residence or preferred language where relevant to your arrangements;
- requested travel dates, journey preferences and booking information;
- information about other guests travelling with you;
- arrival, departure, hotel and transfer details;
- payment, invoice and transaction information;
- emergency-contact details;
- dietary, allergy, accessibility, medical or mobility information relevant to your journey;
- passport or identity information where required for a confirmed travel service or by an appropriate authority;
- messages, enquiries, feedback and other correspondence sent to us;
- guest or partner portal account and security information;
- records of consent and communication preferences; and
- website, device and usage information, including your IP address, browser type, approximate location, referring page and pages visited.
Please do not send passport copies, payment-card details or other sensitive documents through an ordinary enquiry form, unprotected email or WhatsApp unless we specifically request the information and provide an appropriate submission method.
3. How we receive information
We may receive personal information directly from you; from another guest, group organiser, travel adviser, tour operator or booking partner acting on your behalf; from suppliers involved in your journey; from payment providers; and through your use of our website, portals and cookie controls.
If you provide information about another person, you should ensure that you are authorised to provide it and that the person understands how it may be used.
4. How we use your information
We may use personal information to:
- respond to enquiries and prepare quotations;
- process, administer and fulfil bookings;
- arrange vessels, guides, transport, accommodation, excursions and related travel services;
- meet dietary, accessibility, mobility and safety requirements;
- provide guest or partner portal access;
- process payments and maintain financial and transaction records;
- communicate with you before, during and after your journey;
- provide customer service and manage complaints;
- protect our guests, website, portals and systems;
- prevent fraud, spam, misuse and unauthorised access;
- maintain and improve our website and services;
- send marketing communications where permitted;
- establish, exercise or defend legal claims; and
- comply with legal, accounting, regulatory and safety obligations.
We use optional analytics or marketing technologies only where the required consent or another applicable legal basis is available.
5. Legal bases for processing
Where applicable law requires a legal basis, we process personal information as necessary to take steps at your request or fulfil a contract; comply with a legal obligation; pursue legitimate business and security interests that do not override your rights; act with your consent; or protect someone’s vital interests in an emergency.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
6. Sensitive information
Dietary, allergy, medical, accessibility and mobility information may be considered sensitive personal information. We collect only information reasonably relevant to assessing, arranging or safely delivering the requested travel services. Where required by applicable law, we will ask for explicit consent.
We disclose sensitive information only to people who reasonably need it for your journey, such as authorised Fatima staff, vessel crew, guides or relevant service providers. Please provide only information relevant to your travel arrangements.
7. Payments
When a payment is required, payment or banking providers may process payment details under their own terms and privacy policies. We may receive and retain information such as the amount paid, payment status, date, invoice details and transaction reference.
Do not submit full payment-card details through our general enquiry forms, ordinary email or WhatsApp.
8. When we share information
Where reasonably necessary for the purposes described in this policy, we may share relevant information with:
- authorised Fatima staff and management;
- vessel crew and licensed guides;
- hotels, transport providers, airlines and excursion providers;
- travel advisers, tour operators or booking partners involved in your arrangements;
- payment, banking, accounting and invoicing providers;
- website hosting, email, portal, security and technical-support providers;
- analytics providers where the required permission has been given;
- professional advisers, insurers and auditors; and
- courts, regulators, law-enforcement bodies or public authorities where disclosure is required or permitted by law.
We do not sell or rent guest personal information. We take reasonable steps to use service providers that handle personal information appropriately and only for the relevant service.
9. International processing
Fatima operates in Egypt and works with guests, partners and service providers in different countries. Your personal information may therefore be processed in Egypt or another country where a relevant service provider operates. Privacy laws in those countries may differ from the laws in your country.
Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.
10. Cookies and website analytics
Our website uses essential cookies and similar technologies for functions such as security, navigation, consent preferences and portal access.
With your permission, we may also use analytics or other non-essential technologies to understand how visitors use the website and improve our services. Analytics information may include session activity, approximate location, browser and device information, and interactions with pages or features.
We do not intentionally send guest names, email addresses, telephone numbers, passport details or enquiry messages to website analytics services.
You can accept, reject or change your non-essential cookie choices through the cookie controls on our website. Please see our separate Cookie Policy for more information.
11. Marketing communications
We may send news, journey information or promotional communications where you have asked to receive them or where permitted by applicable law. You may unsubscribe at any time by using the unsubscribe option in the communication or by contacting info@fatimadahabya.com.
Unsubscribing from marketing will not prevent necessary communications about an enquiry, quotation, booking, payment, journey or service request. We do not sell personal information for third-party marketing.
12. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, contractual, security and dispute-resolution requirements.
Retention periods depend on the type of information and why it is needed. We consider whether an enquiry remains active, whether a booking or service has been completed, applicable record-keeping obligations, security needs, and whether information is required to resolve a dispute or establish, exercise or defend a legal claim.
When personal information is no longer reasonably required, we take appropriate steps to delete it, securely dispose of it or anonymise it. Some information may remain for a limited period in protected backups or records that must be retained by law.
13. Security
We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people who reasonably require the information for their work or to deliver the requested services.
No website, online service, messaging platform or email system can be guaranteed completely secure. Please avoid sending sensitive documents or payment-card details through ordinary email, enquiry forms or WhatsApp unless we provide an appropriate method.
14. Your privacy rights
Depending on the law that applies to you, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- request deletion of certain information;
- request restriction of certain processing;
- object to certain processing;
- withdraw consent;
- request a portable copy of certain information where applicable; and
- complain to an appropriate data-protection authority.
These rights are not absolute. In some circumstances, we may need to retain or continue using information to comply with a legal obligation, fulfil a contract, protect another person, or establish, exercise or defend a legal claim.
To make a privacy request, email info@fatimadahabya.com with the subject line Privacy Request. Please describe your request clearly. We may ask for information necessary to verify your identity before responding, and we will respond within the period required by applicable law.
15. Children
Our website and services are not intended for children acting independently. Information about a child should be provided by a parent, legal guardian or authorised adult arranging travel.
We collect information about children only where reasonably necessary to assess, arrange or provide the requested travel services. Please do not submit unnecessary sensitive information about a child.
16. Third-party websites and services
Our website may contain links to third-party websites, social networks, payment services or other independently operated services. Their handling of personal information is governed by their own privacy policies. Fatima is not responsible for the privacy practices or content of independently operated websites and services.
17. Changes to this policy
We may update this Privacy Policy when our services, website, providers, processing activities or legal obligations change. The latest version published on this page will show its effective date. Material changes will be communicated through the website or another appropriate method where required.
18. Contact us
For privacy-related questions, requests or concerns, please contact:
Fatima Dahabeya
Operated by Raheem for General Contracting, Supplies, and Floating Hotel Services LLC
Business and contact address:
2 Mina Palace
El Jadeed Street
Aswan, Egypt
Email: info@fatimadahabya.com
Reservations: reservation@fatimadahabya.com
Telephone/WhatsApp: +20 109 1240 945